Support
How can we help?
Most answers are below. For anything else, write to us and include your phone model and app version from More › About.
Does LuminaPath need an internet connection?
No. The app does not request internet access. Everything, including Scripture texts and your journal, lives on your phone.
Is there a subscription or in-app purchase?
No. LuminaPath is a single paid app on Google Play. One purchase includes every feature.
Does LuminaPath collect my data?
No. The app does not collect, transmit or share personal data. Everything you write stays on your phone. The privacy policy explains this in full.
How do I move my journal to a new phone?
Create an encrypted backup from Settings, save the file somewhere you control, then restore it on the new phone. Keep your backup password safe. We cannot recover it.
Which languages are available?
English, French, Modern Standard Arabic and Egyptian Arabic. You can change the language at any time in Settings.
I started late or missed days. What happens?
Nothing bad. Open Today and continue. Insights count completed days and never treat a missed day as failure.
Is LuminaPath available in my country?
Availability is set per country on Google Play and may change. If you cannot find the app, write to us and tell us your country.
How can I rate or review LuminaPath?
Ratings and reviews happen in the store where you got the app. The rating guide on this page shows the steps for each store.
How do refunds work?
Purchases are handled by Google Play and follow Google Play’s refund policy. You can request a refund from your Google Play order history.
Is this a replacement for therapy or spiritual direction?
No. LuminaPath is a personal growth companion. Please seek a qualified professional for mental-health concerns and your parish for pastoral care.
Email support
We reply within two working days
Please include your phone model, Android version, app version and a short description of what happened.
Privacy questions
Read how we handle data
LuminaPath collects no personal data. Our privacy policy explains this in full.
Troubleshooting
Before you write
- Check that LuminaPath is up to date on Google Play.
- Restart the app, then your phone.
- Create an encrypted backup before reinstalling, so your journal is safe.
Troubleshooting
Step-by-step help
Short guides for the problems people ask about most. If a guide does not solve it, write to us.
I joined the closed test but cannot find LuminaPath on Google Play
- Make sure Google Play on your phone uses the same Google account you gave us for the test. If you have several accounts, switch to that one in Google Play.
- Open the opt-in link from our email while signed in to that account, and choose to become a tester.
- Then open LuminaPath on Google Play from the link on the opt-in page.
- Google notes that a new test link can take several hours to start working. If it does not work yet, try again later.
LuminaPath is a paid app, and Google Play asks closed testers to buy it unless we send you a promo code.
LuminaPath does not open or closes by itself
- Update LuminaPath on Google Play.
- Close the app completely and open it again.
- Restart your phone.
- If it still happens, create an encrypted backup if the app opens at all, then write to us.
Please include your phone model, Android version, app version and a short description of what happened.
Moving to a new phone
- On your old phone, create an encrypted backup from Settings.
- Save the backup file somewhere you control and can reach from the new phone.
- Install LuminaPath on the new phone from the same Google account you used to buy it.
- Restore the backup on the new phone and enter your backup password.
Keep your backup password safe. We cannot recover it.
Changing the language
- Open Settings in LuminaPath.
- Choose English, French, Modern Standard Arabic or Egyptian Arabic.
- Arabic switches the app to right-to-left reading.
Ratings and reviews
Enjoying your journey with LuminaPath?
Your honest review helps others discover LuminaPath and helps us continue improving the experience.
Where did you get LuminaPath?
LuminaPath is in closed testing on Google Play. Google Play does not let testers post public reviews of a test version, so public ratings open when the app is released. Testers can send private feedback through Google Play or use our feedback form.
- Open the Google Play Store app on your Android phone or tablet.
- Search for LuminaPath and open its page.
- Under “Rate this app”, select the number of stars that fits your experience.
- To add a written review, tap “Write a review”, follow the instructions, then tap “Post”.
You can rate only apps you installed with the same Google Account. Work or school accounts cannot post reviews, and people enrolled in a test of the app cannot review it. Official help page
LuminaPath is not on App Store yet, so it cannot be rated there. These are the steps you will follow once it is.
- Open the App Store and sign in with the account you used to download LuminaPath.
- Open the LuminaPath page.
- Select the star rating that fits your experience.
- To add a written review, choose “Write a Review”, enter your comments, then submit.
You can rate or review only apps you have downloaded. Official help page
LuminaPath is not on Huawei AppGallery yet, so it cannot be rated there. These are the steps you will follow once it is.
- Sign in to AppGallery with your HUAWEI ID.
- Open the LuminaPath details page.
- Use the Comments icon on that page to share your assessment.
You can comment only on apps you have downloaded. Your comments appear under Me › Comments. Official help page
Store screens and rules change from time to time and can differ by country. Follow what your store shows.
Please share your honest experience, whatever it is. We never offer rewards for reviews, and our support is there for you whether or not you leave one. Prefer to tell us directly? Send feedback
Feedback
Share feedback or a suggestion
Ideas, problems or comments about the app or this website come straight to us. This is separate from store reviews and is never published.
Feature requests, feedback about the app or the website, technical problems and general suggestions are all welcome.
We will reply to the address you gave, usually within two working days.